qb111 Privacy Policy
Your privacy matters to us. This policy explains what personal information qb111 collects, why we collect it, and how we keep it safe — so you can play with confidence on Bangladesh's trusted cricket betting and casino platform.
Our Commitment to Your Privacy
Last Updated: January 2026This Privacy Policy ("Policy") explains how qb111 ("we", "us", "our") collects, uses, stores, and protects personal data in connection with the operation of qb111.app, including all sports betting, casino gaming, and account services offered on the platform. This Policy applies to all players, visitors, and registered account holders who access qb111 from Bangladesh or any other location.
By registering an account on qb111 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of qb111. We may update this Policy from time to time; the most current version will always be available at qb111.app/privacy-policy.
qb111 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate, secure, and improve the qb111 platform and your experience as a player.
Privacy at a Glance
Six core principles that guide how qb111 handles your personal information.
Information We Collect
qb111 collects personal data in two primary ways: information you provide directly when using the platform, and information collected automatically through your interaction with our services. We collect only the data necessary to operate the platform safely and in compliance with applicable requirements.
Information You Provide Directly
When you register an account, make deposits or withdrawals, contact support, or participate in promotions on qb111, you may provide the following categories of personal data:
- Identity information: full name, date of birth, gender, and nationality as provided during account registration or KYC verification.
- Contact information: mobile phone number, email address, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna).
- Financial information: payment method details used for deposits and withdrawals, including mobile banking identifiers for bKash, Nagad, Rocket, and Upay, and bank account references for direct bank transfers.
- Identity verification documents: national ID card, passport, or other government-issued identification documents submitted during the KYC process.
- Communications: messages, emails, and chat transcripts exchanged with the qb111 customer support team, including any attachments or supporting documents you provide.
Information Collected Automatically
When you access and use qb111, our systems automatically collect certain technical and behavioural data to ensure the platform functions correctly, detect fraud, and improve our services:
- Device and technical data: IP address, device type, operating system, browser type and version, and unique device identifiers.
- Usage data: pages viewed, features accessed, session duration, game titles played, bet values, and navigation paths through the platform.
- Transaction data: records of all deposits, withdrawals, bonus activations, bet placements, and account balance changes associated with your qb111 account.
- Cookie and tracking data: information collected via cookies, web beacons, and similar technologies as described in Section 5 of this Policy.
Information from Third Parties
qb111 may receive limited personal data from third-party partners, including payment processors (such as bKash, Nagad, or Rocket) who confirm the status of a transaction, identity verification service providers who assist with KYC compliance, and fraud prevention services that flag potentially suspicious account activity. We use this information only to supplement our own records for the purposes described in this Policy.
How We Use Your Information
qb111 processes your personal data for the following purposes. We will only use your data in ways that are compatible with the purpose for which it was originally collected:
- Account management: to create, maintain, verify, and administer your qb111 player account, including processing your registration details and verifying your identity through the KYC process.
- Service delivery: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks; to credit bonuses and promotional offers to your account; and to provide access to sports betting markets and casino games.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, multi-accounting, and any other conduct that may compromise the integrity of qb111 or harm other players.
- Legal and regulatory compliance: to comply with applicable legal obligations, including age verification requirements (21+), anti-money laundering obligations, and responses to lawful requests from competent authorities.
- Responsible gaming: to monitor gaming patterns and identify players who may be experiencing gambling-related difficulties, and to apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion measures.
- Customer support: to respond to your enquiries, resolve account disputes, investigate complaints, and provide technical assistance via email and support channels.
- Platform improvement: to analyse aggregated and anonymised usage data to improve the performance, reliability, and features of qb111, including the betting product and casino game selection.
qb111 does not use your personal data to build marketing profiles for sale to third parties, and we do not engage in automated profiling that produces legal or similarly significant effects on you without human review.
Legal Basis for Processing
qb111 processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:
| Legal Basis | Processing Activity |
|---|---|
| Contractual necessity | Account registration, identity verification (KYC), deposit and withdrawal processing, bet settlement, and provision of all core platform services. |
| Legal obligation | Age verification (21+), anti-money laundering checks, fraud reporting to competent authorities, and record-keeping required by applicable law. |
| Legitimate interests | Fraud detection and prevention, platform security monitoring, responsible gaming oversight, and improvement of platform performance through aggregated analytics. |
| Consent | Non-essential cookies, optional marketing communications, and any other processing activities for which we have obtained your specific, informed consent at the time of collection. |
Sharing Your Information
qb111 does not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances, and only to the extent necessary for the purpose stated:
- Payment service providers: mobile banking operators (bKash, Nagad, Rocket, Upay) and Bangladeshi banks that process your deposit and withdrawal transactions receive the minimum data necessary to execute and confirm those transactions.
- Identity verification partners: KYC and identity verification service providers who assist qb111 in verifying player ages and identities in compliance with applicable requirements. These providers process data only on qb111's instructions and under strict confidentiality obligations.
- Game and technology providers: software providers (including Pragmatic Play, Evolution Gaming, and Spribe) whose games are hosted on qb111 may receive session-level technical data necessary to deliver and authenticate gameplay. These providers do not receive your payment or identity documents.
- Legal and regulatory authorities: where qb111 is required by applicable law, court order, or a request from a competent regulatory or law enforcement authority to disclose personal data, we will do so to the minimum extent required and will endeavour to notify you in advance where legally permitted.
- Business successors: in the event of a merger, acquisition, or sale of substantially all of qb111's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
All third parties with whom qb111 shares personal data are bound by contractual data processing agreements that require them to maintain adequate security measures and to use your data only for the specific purpose for which it was shared.
Cookies and Tracking Technologies
qb111 uses cookies and similar tracking technologies on qb111.app to enable core platform functionality, improve your experience, and analyse how our services are used. This section explains what cookies we use, why we use them, and how you can control them.
Essential Cookies
These cookies are strictly necessary for the platform to function. They enable core services such as user authentication (keeping you logged in during a session), security token management, and load balancing across our servers. Essential cookies cannot be disabled without breaking the platform's functionality. No consent is required for essential cookies as they are a technical requirement for service delivery.
Analytics Cookies
Analytics cookies help qb111 understand how players interact with the platform — which pages are visited most frequently, where users encounter difficulties, and how betting and gaming patterns vary across different segments of our player base. This data is aggregated and anonymised before analysis; it does not identify you personally. We use analytics cookies based on our legitimate interest in improving platform quality.
Managing Your Cookie Preferences
You may disable non-essential cookies at any time through your browser settings. Most modern browsers (including those on Android and iOS devices commonly used in Bangladesh) allow you to block or delete cookies via their privacy or settings menu. Please note that disabling certain cookies may affect the performance or availability of some platform features.
qb111 does not use third-party advertising cookies or retargeting pixels. We do not share cookie-derived data with advertising networks or social media platforms for the purpose of serving targeted advertisements.
Data Retention
qb111 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal and regulatory retention obligations. The following retention periods apply:
- Account and transaction data: retained for a minimum of 5 years from the date of account closure or the last transaction, whichever is later, to satisfy anti-money laundering record-keeping requirements.
- KYC and identity documents: retained for a minimum of 5 years from the date of submission, or longer where required by applicable law.
- Customer support records: retained for 2 years from the date of the last communication, to enable resolution of any delayed disputes or regulatory enquiries.
- Analytics and usage data: retained in aggregated, anonymised form indefinitely for platform improvement purposes. Individually identifiable usage data is anonymised after 12 months.
When your data is no longer required, qb111 will securely delete or anonymise it in a manner that prevents reconstruction or re-identification. You may request early deletion of certain data by contacting [email protected], subject to any legal retention obligations that prevent deletion.
Your Privacy Rights
As a qb111 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified data rights requests within 30 days of receipt:
- Right to access: you may request a copy of the personal data that qb111 holds about you, along with information about how it is used and with whom it is shared.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
- Right to erasure: in certain circumstances you may request deletion of your personal data. This right is subject to our legal retention obligations — for example, we cannot delete transaction records required to be kept under anti-money laundering rules.
- Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not want the data erased.
- Right to data portability: where we process your data by automated means on the basis of your consent or a contract, you may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
qb111 will not charge a fee for processing data rights requests and will not discriminate against players who exercise their privacy rights. If you are not satisfied with our response to a data rights request, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Security Measures
qb111 takes the security of your personal data seriously. We have implemented a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and qb111's servers, ensuring that your login credentials, payment details, and personal information are protected in transit.
- Encrypted storage of sensitive data at rest, including payment method identifiers and identity document references, using industry-standard encryption protocols.
- Access controls and role-based permissions that restrict internal access to personal data to only those qb111 staff members and systems that require it to perform their specific functions.
- Real-time fraud detection and account monitoring systems that flag unusual activity patterns — such as logins from unrecognised devices or IPs, rapid bet placement sequences, or unusual withdrawal requests — for immediate review.
While qb111 takes all reasonable steps to protect your personal data, no internet-based system is completely immune from security risks. You also have an important role to play: please use a strong, unique password for your qb111 account, do not share your login credentials with anyone, and notify us immediately at [email protected] if you suspect your account has been compromised.
Children's Privacy
qb111 is strictly an adult platform. Registration and use of qb111 is permitted only to individuals aged 21 and above. qb111 does not knowingly collect personal data from anyone under the age of 21. Age verification is a mandatory step in the registration process and is reinforced by ongoing monitoring to detect underage access attempts.
If qb111 becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to close the relevant account, delete the associated personal data, and return any deposited funds in accordance with our Terms & Conditions. If you are a parent or guardian and believe that a minor has registered an account on qb111, please contact us immediately at [email protected].
Third-Party Links and Services
The qb111 platform integrates games and services provided by third-party software providers, including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. While these providers' products are accessible through qb111, they operate their own systems and may be subject to their own privacy policies with respect to any data processed directly within their game engines.
qb111 is not responsible for the privacy practices of third-party game providers or any other external services. qb111 does not control the data practices of these third parties and recommends that you review their respective privacy policies if you have concerns about data processed within their systems. For the avoidance of doubt, your payment and identity data is never transmitted to third-party game providers by qb111.
Changes to This Privacy Policy
qb111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The most current version of this Policy will always be published at qb111.app/privacy-policy, with the effective date indicated at the top of the document.
Where changes to this Policy are material, qb111 will endeavour to notify registered players via email or an in-platform notification prior to the changes taking effect. Your continued use of qb111 following publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with any updated Policy, you should discontinue use of the platform and may request account closure by contacting our support team.
Contact and Data Enquiries
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact the qb111 data support team. We respond to all privacy and data-related enquiries within 30 days.
Email us at (plain text — not a clickable link):
Questions About Your Privacy?
Our FAQ page answers the most common questions about accounts, security, and payments. Or explore the qb111 Casino for a safe, secure gaming experience trusted by players across Bangladesh.
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